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    Terms and Conditions

    I. General Provisions and Definitions

    1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) apply exclusively to business relations between the buyer and the seller:

    Registered office:
    adamanto s.r.o.
    Volgogradská 4796/90
    080 01 Prešov
    Slovak Republic

    Company ID: 53027850
    Tax ID: 2121225029
    VAT ID: SK21212250294

    Collection point:
    PCP Prešov Area, Building A, Room 42
    Budovateľská 38
    080 01 Prešov

    (hereinafter referred to as the “Operator”).

    These Terms and Conditions are concluded via the online shop www.flowerio.eu (hereinafter referred to as the “Shop”).

    1. The Buyer is a natural or legal person who submits an order via the website www.flowerio.eu.
    2. An Order means an electronic form containing information about the Buyer, the ordered goods and the total price of the order, processed by the Shop system.
    3. These Terms and Conditions regulate and specify the rights and obligations of the Operator and the Buyer in their current wording.

    II. Order, Conclusion of Contract and Withdrawal from Contract

    1. A prerequisite for the validity of an electronic order is the truthful and complete completion of all data required by the system during registration or order placement.
    2. No minimum order value is set for retail customers. The minimum order value for registered wholesale customers is EUR 70 incl. VAT plus shipping costs.
    3. All electronic orders are considered a proposal for a purchase contract and are binding on both parties.
    4. The Buyer may cancel the order immediately after submission, prior to its processing.
    5. The Operator accepts the Buyer’s proposal for a contract by delivering the goods to the Buyer’s delivery address.
    6. The invoice (tax document) will be sent to the email address provided in the order form. All payment details will be communicated by email after the order has been completed. Failure to pay the invoice is considered a breach of these Terms and Conditions.
    7. The purchase contract is concluded upon acceptance of the goods by the Buyer. The Buyer has the right to withdraw from the contract within 14 days without giving any reason. In the event of withdrawal from the contract, the Buyer is obliged to send back or hand over the goods to the Operator without undue delay, no later than 14 days from the day on which the withdrawal from the contract was notified. The deadline is deemed to be met if the goods are sent back before the expiry of this 14-day period. The Buyer undertakes to return the goods at their own expense, undamaged, unused and in the original packaging, together with all documents received. The shipment must include a completed withdrawal form and be delivered to the address stated in the form or communicated by email.
    8. The Operator undertakes to accept the returned goods (not cash on delivery) and refund the paid amount, reduced by demonstrable costs associated with order processing, within 14 days of receipt of the returned goods. The refund will be made using the same payment method used by the Buyer, unless agreed otherwise.
    9. The Operator reserves the right to deliver only quantities of goods that are actually available. The Buyer will be informed of such situations.

    III. Delivery Terms and Deadlines

    1. The place of performance is the Buyer’s residence, registered office or place of business stated in the registration or order form. Goods are delivered via third-party carriers (Packeta courier service), by the Operator’s own means, or by agreement with the Buyer.
    2. Delivery is deemed completed upon handing over the goods to the Buyer, post office or first carrier.
    3. Ownership of the goods passes to the Buyer upon full payment of the purchase price.
    4. Orders are usually dispatched by the next working day after receipt. In exceptional cases, especially during peak periods (September–December), dispatch may take up to 3 working days; wholesale orders up to 5 working days. Failure to deliver within 31 calendar days entitles the Buyer to withdraw from the contract.
    5. Goods are delivered in standard packaging unless special requirements apply due to the nature of the goods or agreement.
    6. The Buyer is obliged to accept the ordered goods. Failure to do so entitles the Seller to claim compensation for damages. Repeated delivery attempts require the Buyer to cover all related costs.
    7. The Seller reserves the right to change the delivery method if the nature of the goods does not meet the carrier’s requirements.
    8. Shipments via Packeta must meet the following parameters: weight up to 15 kg; sum of three sides max. 120 cm, or 150 cm for shipments over 5 kg.

    IV. Purchase Price and Payment Methods

    1. All prices listed on www.flowerio.eu include VAT and are valid at the time of order submission.
    2. The purchase price is payable upon delivery (cash on delivery) or by the due date stated on the invoice (advance payment), unless otherwise agreed.
    3. The Operator reserves the right to require advance payment without stating a reason, particularly when delivery costs exceed the value of the goods.
    4. Refusal to pay in advance renders the order invalid.
    5. Payment methods: cash on delivery, online card payment, bank transfer.
    6. Promotional prices apply only to available stock quantities.
    7. Online card payments are processed via ShoptetPay.
    8. Payment must be made only after receiving an email containing payment details. The variable symbol is always the invoice number.

    V. Warranty, Complaints and Documents

    1. The Operator supplies all relevant documents with the goods: invoice (tax document) and manufacturer’s warranty (if applicable).
    2. The warranty period is 24 months from the date of sale.
    3. The warranty covers material, functional or manufacturing defects.
    4. The warranty does not cover damage caused by improper handling, excessive wear, misuse, force majeure or extreme conditions.
    5. Damage caused during transport must be reported immediately and documented with the courier.
    6. The warranty is void in the event of unauthorised intervention.
    7. Complaints for transport damage are accepted only with a damage report signed by the courier.
    8. Supervisory authority: Slovak Trade Inspection – Prešov Region.

    VI. Shipping and Packaging

    1. The Operator reserves the right to change the shipping method if the goods do not meet transport conditions.
    2. Shipping costs follow Packeta s.r.o. contractual pricing.
    3. Final shipping costs are displayed in the cart based on order weight.

    VII. Personal Data Protection

    Personal data are processed in accordance with Act No. 18/2018 Coll. and GDPR (EU) 2016/679. Data are processed solely for order fulfilment, invoicing, complaints and accounting, stored for 10 years and may be withdrawn at any time.

    VIII. Final Provisions

    1. These Terms and Conditions are valid as published at the time of order submission.
    2. By submitting an order, the Buyer fully accepts these Terms and Conditions.
    3. Legal relations not governed herein are subject to the Commercial Code.
    4. Disputes shall be resolved by the competent court.
    5. Consumers may use the EU Online Dispute Resolution platform.

    These Terms and Conditions entered into force on 01 January 2026.